Shipping & Delivery Policy
1. Order Processing & Shipping Time
The processing and shipping time depends on the type of product and the nature of the order.
• Products available in stock:
Orders are typically processed and shipped within 7 to 14 business days.
• Products that require sourcing from external suppliers:
The supply and shipping time may take longer depending on product availability.
In general, the estimated shipping timeframe for all orders ranges between:
Minimum: 7 business days
Maximum: 90 business days
depending on the product type and order requirements.
2. Special Project Orders
For the following products, delivery time may reach the maximum period of 90 days:
• Products imported specifically for a project
• Products manufactured upon request
• Products with special technical specifications for a project
• Products requiring special sourcing from manufacturers or international suppliers
These products may be imported from countries such as:
• United States of America
• China
• India
• European countries
• or other manufacturing regions
Delivery time may vary depending on:
• Manufacturing processes
• Raw material availability
• International shipping duration
• Customs clearance procedures
3. Shipping Costs
The customer is responsible for the shipping and delivery costs at the time of purchase.
Shipping costs are calculated based on:
• Order size and quantity
• Shipment weight
• Delivery location
• Shipping method (ground, sea freight, or air freight)
Shipping charges will be clearly communicated before completing the purchase or included in the quotation or invoice.
For large orders or project-based purchases, different shipping arrangements may be agreed upon as stated in the quotation.
4. Delivery Time Confirmation
For certain special orders or large project supplies:
• The delivery timeframe may be specified in the official quotation or invoice.
• Customers may be informed of the expected delivery time before order confirmation.
In such cases, the delivery time stated in the quotation shall be considered the official delivery period.
5. Delays Beyond Control
Delivery delays may occur due to circumstances beyond the store’s control, including:
• International shipping delays
• Customs clearance procedures
• Transportation or logistics issues
• Force majeure events
In such cases, customers will be informed of any updates regarding their order status.
6. Delivery Within Saudi Arabia
Orders are delivered across all regions of the Kingdom of Saudi Arabia through approved shipping companies or direct delivery depending on the size and nature of the order.
Delivery time within the Kingdom may vary depending on:
• The city or region
• Shipment size
• Product type
Contact Us
If you have questions or requests about this Shipping & Delivery Policy, you may contact us at:
UNIFIED STREAM
Email: info@unistream.sa
Phone/WhatsApp: +966-550032661
Website: www.unistream.sa
National Number : 7035645543
Commercial Registry Number: 1009005182
Authentication Number: 0000174148
VAT Registration Number: 31139870380000